Aliya Ali
@aliyaali
I resolve customer issues and improve email support experiences across client-facing teams.
Russian FederationWhat I'm looking for
I've spent over six years supporting customers and clients, most recently at Betsson AB, where I handled email-based troubleshooting, resolved customer queries, and guided users through the company’s services.
I work closely with marketing and technical teams to streamline support processes, collect feedback, and improve communication and customer satisfaction. I also prepare detailed support reports covering interactions, feedback, and resolution outcomes.
Previously at TestPro.io, I served as the main contact for client issues, delivered product guidance, and partnered with sales and technical teams to provide comprehensive support.
Experience
Work history, roles, and key accomplishments
Email Support Manager
Betsson AB
Jun 2020 - Oct 2024 (4 years 4 months)
Responded to customer emails, addressing queries and providing solutions. Collected and analyzed feedback to improve service, and collaborated with teams to streamline support processes.
Client Support Manager
TestPro.io
Jun 2018 - Mar 2020 (1 year 9 months)
Engaged with clients to understand needs and resolve issues. Provided training and guidance, and created reports on interactions to improve service quality.
Education
Degrees, certifications, and relevant coursework
National Research University Higher School of Economics
Master, Education
Pursuing a Master's degree in Education and Pedagogy at the National Research University Higher School of Economics in Moscow.
Tech stack
Software and tools used professionally
Availability
Location
Russian FederationAuthorized to work in
Job categories
Skills
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