Roman Dvoinikov

Assisted users with custodial and self-custodial wallets, resolving technical issues and managing digital assets. Contributed to token listing processes and developed user guides to enhance support efficiency.

Assisted users with custodial and self-custodial wallets, resolving technical issues and managing digital assets. Contributed to token listing processes and developed user guides to enhance support efficiency.

Oversaw the work of Fan ID issuance specialists, ensuring efficient service delivery and managing escalated fan issues during the World Cup.

Assisted fans in obtaining their Fan ID, verifying identity documents and ensuring accurate data entry.

Facilitated the onboarding process for new customers, verifying identity documents and ensuring compliance with KYC regulations.

Facilitated the onboarding process for new customers, verifying identity documents and ensuring compliance with KYC regulations.

Provided customer support for electronic money services, assisting with account setups and troubleshooting technical issues while adhering to AML and KYC regulations.

Provided customer support for electronic money services, assisting with account setup and troubleshooting technical issues while adhering to AML and KYC requirements.

Organized recruitment events and managed the volunteer application process, ensuring effective integration of volunteers into event operations.

Organized recruitment events and managed the volunteer application process, ensuring seamless coordination and integration of volunteers into event operations.

Managed custom transportation services for business clients, implemented real-time pricing adjustments, and developed loyalty programs to secure long-term partnerships.

Managed custom transportation services for high-profile clients, implementing pricing adjustments and developing loyalty programs to secure long-term partnerships.

Assisted travelers in preparing itineraries, managing complex bookings, and offering concierge services while upselling premium travel options.

Assisted travelers in preparing itineraries, managing bookings, and providing concierge services. Upsold premium travel services and managed complex itineraries for high-profile clients.

Provided personalized support for high-value English and Japanese speaking clients, detecting multi-accounts and ensuring compliance with regulatory standards.

Provided personalized support for high-value English and Japanese speaking clients, detecting multi-accounts and monitoring suspicious transactions while ensuring compliance with regulatory standards.

Oversaw the work of Fan ID issuance specialists, ensuring efficient service delivery and managing escalated fan issues during the World Cup.

Assisted fans in obtaining their Fan ID, verifying identity documents and ensuring accurate data entry during the World Cup.

Studied at the Kazan Institute of International Relationships, focusing on Oriental and African Studies, which provided a comprehensive understanding of international relations and cultural dynamics.

Pursued studies at the Kazan Institute of International Relationships, specializing in Oriental and African Studies, enhancing knowledge in global affairs and intercultural communication.