Saadiq GasantSG
Open to opportunities

Saadiq Gasant

@saadiqgasant

Customer Success Lead with 6+ years in health-tech analytics.

South Africa
Message

What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

I am a Customer Success Lead with over six years of experience in the SaaS health-tech analytics sector and banking industry data analysis. My journey has been marked by a commitment to driving user adoption and enhancing client loyalty for data use products that support vital health programs, including HIV, TB, and malaria initiatives. With a Master’s degree in Biomedical Engineering, I leverage my engineering background alongside my expertise in SQL, analytics, and data visualization to tackle complex customer challenges effectively.

At Zenysis Technologies, I played a pivotal role in implementing and scaling a B2B SaaS data analytics platform, collaborating closely with public health organizations. My efforts in managing customer success initiatives, enhancing user experience, and fostering long-term client relationships have resulted in significant user satisfaction and retention. I take pride in my ability to translate technical solutions into actionable insights, ensuring that our clients can maximize the value of our platform while maintaining a strong focus on their needs and feedback.

In addition to my technical skills, I am passionate about mentorship and team development. I have led hiring processes, mentored new team members, and created foundational documentation to establish standards for excellence within the Customer Success team. My goal is to continue fostering an environment where collaboration and knowledge-sharing thrive, ultimately driving success for both our clients and our organization.

Experience

Work history, roles, and key accomplishments

ZT

Customer Success Lead

Zenysis Technologies

Oct 2020 - Apr 2025 (4 years 6 months)

Led customer success initiatives for a B2B SaaS data analytics platform, managing client relationships, driving user adoption, and developing strategic processes. Coordinated multi-stakeholder problem resolution and led strategic feature rollouts to maximize platform value for public health organizations.

SM

Classical Islamic Mentorship

Sheikh Sadiq Millward

Jan 2010 - Dec 2016 (6 years 11 months)

Completed a seven-year apprenticeship in Islamic Sciences, including Qur'an memorization, Arabic language study, and interpretation of classical texts. This intensive training developed strong learning discipline, cross-cultural understanding, and analytical thinking.

Education

Degrees, certifications, and relevant coursework

University of Cape Town logoUT

University of Cape Town

Master of Science, Biomedical Engineering

Grade: with distinction

Completed a Master of Science degree focusing on Biomedical Engineering. This advanced program provided in-depth knowledge and research skills in the field, culminating in a distinction.

University of Cape Town logoUT

University of Cape Town

Bachelor of Science, Mechatronics

Pursued a Bachelor of Science in Mechatronics, gaining foundational knowledge in mechanical, electronic, and software engineering. The curriculum covered interdisciplinary aspects essential for modern engineering applications.

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