Saadiq Gasant
@saadiqgasant
Customer Success Lead with 6+ years in health-tech analytics.
What I'm looking for
I am a Customer Success Lead with over six years of experience in the SaaS health-tech analytics sector and banking industry data analysis. My journey has been marked by a commitment to driving user adoption and enhancing client loyalty for data use products that support vital health programs, including HIV, TB, and malaria initiatives. With a Master’s degree in Biomedical Engineering, I leverage my engineering background alongside my expertise in SQL, analytics, and data visualization to tackle complex customer challenges effectively.
At Zenysis Technologies, I played a pivotal role in implementing and scaling a B2B SaaS data analytics platform, collaborating closely with public health organizations. My efforts in managing customer success initiatives, enhancing user experience, and fostering long-term client relationships have resulted in significant user satisfaction and retention. I take pride in my ability to translate technical solutions into actionable insights, ensuring that our clients can maximize the value of our platform while maintaining a strong focus on their needs and feedback.
In addition to my technical skills, I am passionate about mentorship and team development. I have led hiring processes, mentored new team members, and created foundational documentation to establish standards for excellence within the Customer Success team. My goal is to continue fostering an environment where collaboration and knowledge-sharing thrive, ultimately driving success for both our clients and our organization.
Experience
Work history, roles, and key accomplishments
Customer Success Lead
Zenysis Technologies
Oct 2020 - Apr 2025 (4 years 6 months)
Led customer success initiatives for a B2B SaaS data analytics platform, managing client relationships, driving user adoption, and developing strategic processes. Coordinated multi-stakeholder problem resolution and led strategic feature rollouts to maximize platform value for public health organizations.
Data Analyst
Monocle Solutions
Jan 2019 - Sep 2020 (1 year 8 months)
Developed a commissions calculator for Discovery Bank, including requirements gathering, SQL automation, and UI design. Enhanced a resource cost allocation tool for ABSA using VBA and SharePoint integration, and collaborated on IFRS 17 IT architecture development at Sanlam.
Project Mentoring Lead
Ikamva Youth Project
Jan 2019 - Dec 2019 (11 months)
Led a team of 27 mentors to deliver monthly workshops for 40 matric students from disadvantaged backgrounds. This initiative resulted in an 84.7% matriculation pass rate and 74% university eligibility.
Classical Islamic Mentorship
Sheikh Sadiq Millward
Jan 2010 - Dec 2016 (6 years 11 months)
Completed a seven-year apprenticeship in Islamic Sciences, including Qur'an memorization, Arabic language study, and interpretation of classical texts. This intensive training developed strong learning discipline, cross-cultural understanding, and analytical thinking.
Education
Degrees, certifications, and relevant coursework
University of Cape Town
Master of Science, Biomedical Engineering
Grade: with distinction
Completed a Master of Science degree focusing on Biomedical Engineering. This advanced program provided in-depth knowledge and research skills in the field, culminating in a distinction.
University of Cape Town
Bachelor of Science, Mechatronics
Pursued a Bachelor of Science in Mechatronics, gaining foundational knowledge in mechanical, electronic, and software engineering. The curriculum covered interdisciplinary aspects essential for modern engineering applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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