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Saad Ali Akhtar

@saadaliakhtar

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Experienced Analyst skilled in research and effective communication.

Pakistan

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What I'm looking for

I am looking for a role that values collaboration, innovation, and offers opportunities for professional growth.

I am an experienced Analyst with a strong background in research and communication. My journey began at the South Asian Strategic Stability Institute, where I honed my skills in conducting literature reviews and performing statistical analyses. This role allowed me to contribute to significant research projects, culminating in presentations that sparked interest among stakeholders.

Currently, I serve as a Customer Support Specialist at RDX Sports, where I have achieved a 97% customer satisfaction rate by resolving complaints efficiently. My ability to analyze customer service data has led to a remarkable 78% reduction in service issues, showcasing my commitment to continuous improvement and teamwork.

With a Master's degree in International Relations and various training programs under my belt, I am dedicated to leveraging my skills in a dynamic environment where I can contribute to meaningful projects and support my team in achieving collective goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

RDX Sports

Jun 2022 - Present (3 years 2 months)

Resolved customer complaints quickly and effectively, resulting in a 97% customer satisfaction rate. Analyzed customer service data to identify areas of improvement, resulting in a 78% reduction in customer service issues.

Customer Support Data Analysis Customer Satisfaction Problem Solving Communication

Research Fellow

South Asian Strategic Stability Institute (SASSI)

Jan 2015 - Present (10 years 7 months)

Conducted literature reviews and statistical analyses to identify key trends and insights, ensuring informed decision-making and successful project completion. Prepared reports and utilized data visualization tools to present research findings to stakeholders, enhancing understanding and engagement.

Research Statistical Analysis Data Visualization Report Writing Presentation Collaboration

Manager Operations

All Rights For All (ARFA)

Jan 2014 - Present (11 years 7 months)

Operated office equipment and provided administrative support to management, improving daily operational efficiency. Developed and implemented processes and procedures to streamline office operations and scheduled appointments and meetings.

Office Administration Process Improvement Administrative Support Scheduling Communication

Communications Officer

All Rights For All (ARFA)

Dec 2012 - Present (12 years 8 months)

Managed all in-bound and out-bound calls and handled internal operational queries. Composed and drafted official letters and prepared presentations for stakeholders.

Internal Communications Communication

Education

Degrees, certifications, and relevant coursework

National University of Modern Languages (NUML)

Masters, International Relations

2018 - 2020

Grade: 3.42 CGPA

Secured a Master's degree in International Relations with a CGPA of 3.42. Completed a thesis titled 'Pakistan-Iran Relations: Opportunities and Prospects'.