Nida Khan

Conduct in-depth research across diverse industries to support the development of high-quality, evidence-based content for international clients.
Analyze information from credible sources, synthesize findings, and produce well-structured research briefs and content.
Collaborate with writers, editors, and project teams to ensure accuracy, relevance, and alignment with client requirements.
Monitor i

Support climate resilience and environmental advocacy initiatives through evidence-based research, stakeholder engagement, and strategic communication • Contribute to development of policy briefs and advocacy materials on climate adaptation, sustainable development, and environmental governance • Facilitate multi-stakeholder coordination to advance evidence-based climate and development solutions

* Currently leading the Customer Support Department, overseeing daily operations and ensuring exceptional service delivery to a global client base.
* Responsible for managing communications and support for hundreds of active clients, maintaining high satisfaction levels in a fast-paced, high-pressure environment.
* Serve as the primary escalation point for critical issues, effectively mediating an

* Supervised the customer support department, ensuring the delivery of exceptional service standards across all communication channels.
* Led, trained, and mentored a team of support representatives, enhancing team performance, customer satisfaction, and issue resolution time.
* Implemented process improvements and support protocols to streamline operations and improve overall client experience.
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* Played a pivotal role in the sales department by overseeing day-to-day operations and ensuring seamless coordination between internal teams and international clientele.
* Cultivated strong relationships with clients across the globe, with a primary focus on high-value clients based in the UAE, resulting in sustained engagement and business growth.
* Managed end-to-end client payment processes, e

* Spearheaded a dynamic lead generation team, overseeing daily operations, performance metrics, and strategic execution to drive consistent client acquisition and revenue growth.
* Managed and optimized the company’s presence across multiple social media platforms, enhancing brand visibility and engagement with global audiences.
* Proactively identified and engaged with prospective clients across

Led the planning and execution of academic, networking, and student engagement events from concept to completion.
Managed event logistics, procurement, budgeting, and resource allocation to ensure efficient operations.
Oversaw day-to-day office coordination, administrative functions, and organizational communications.

Contributed to the development of program strategies and operational plans to s

Led the planning and execution of **Peace Fair 2018** under the International Relations Students Association (IRSA). Managed event logistics, procurement, stakeholder coordination, volunteer teams, and resource allocation.

Organized cultural activities and sports competitions to promote peace, cultural understanding, collaboration, and student engagement across the university.

Final Year Project: “China’s Rise: Challenging US Hegemony in the South China
Sea.”

Final Year Project: “China’s Rise: Challenging US Hegemony in the South China Sea.” Studied international relations/foreign affairs during this period.

Completed Higher Secondary School studies in Pre-Medicine/Pre-Medical Studies.