I’ve supported customers and insurance operations by processing policy applications and renewals, answering inquiries, resolving issues, and helping teams improve service delivery.
At Monarch, I facilitated individual and group therapy sessions, conducted assessments, developed tailored treatment plans, monitored client behavior, and documented progress alongside multidisciplinary teams.
At Reynolds and Reynolds, I inspected finished products, operated packaging machinery, trained new staff on safety and packing procedures, and helped optimize workflows during peak periods.
I’m pursuing bachelor’s degrees in Nursing and Insurance and Risk Management at Fayetteville State University, and I’m a Licensed Personal Lines Agent with strengths in active listening, de-escalation, problem resolution, and data entry.
