Ryan Serrano

I'm turning GenAI pilots into adopted, ROI-positive deployments through evaluation frameworks, enablement programs, and change strategies. At Mercor Intelligence, I designed enterprise LLM evaluation frameworks for consulting, finance, and legal use cases, translating model performance into business-relevant deployment decisions.

I've built AI adoption roadmaps and operating models at TalentLign, including an Analytics & AI Center of Excellence blueprint for HCM platforms. At Blockparty Productions, I built an AI-driven go-to-market stack integrating Clay, Apollo, Instantly, PerfectVenue, and Zapier to improve pipeline efficiency and lead response time.

Across Neo4j, Deloitte, EY, Accenture, and Wipro, I've led enterprise onboarding, workforce transformation, cloud migration, and change initiatives. I managed 40+ enterprise accounts at approximately 97% CSAT, drove 30% account growth, and led change programs affecting thousands of employees.

I pair hands-on grounding in Google Cloud ML tools, LLM evaluation, prompt engineering, Python, and machine learning with executive stakeholder engagement and practical training design. I'm focused on making AI useful, understandable, and operationally embedded for the people expected to use it.