RL
Open to opportunities

Ryan Pierre Louis

@ryanpierrelouis

Entry-level IT support specialist with strong troubleshooting skills.

United States
Message

What I'm looking for

I am looking for a role that offers opportunities for growth and development in IT, where I can utilize my technical skills and customer service experience.

I am a resourceful and tech-savvy professional with hands-on experience in network cabling, customer service, and technical sales. My skills in troubleshooting, client communication, and problem-solving allow me to thrive in fast-paced environments. Being bilingual, I excel at explaining complex technical issues clearly and supporting users from diverse backgrounds.

I am eager to bring my technical knowledge and people skills into an IT Help Desk or Technical Support role. My experience includes working as a Network Cable Technician, where I installed and maintained low-voltage network cable systems, and as an Insurance Sales Support Specialist, where I guided clients through insurance options while ensuring compliance with support guidelines.

Experience

Work history, roles, and key accomplishments

PS
Current

Network Cable Technician

ProWiring Solutions

Apr 2025 - Present (3 months)

Installed, maintained, and repaired low-voltage network cable systems in commercial environments. Responsible for running Cat5e/Cat6 cables, setting up patch panels, mounting wall jacks, and assisting in basic network infrastructure setup.

UA

Insurance Sales Support Specialist

United States Benefits Association

Jan 2025 - Present (6 months)

Conducted outbound calls to individuals prequalified for life and health insurance plans. Assessed client needs, verified eligibility, and guided them through available plan options.

BS

Caregiver

Betty's Home & Health Services

Oct 2023 - Present (1 year 9 months)

Cared for patients with special needs throughout the day and overnight. Assisted patients with their basic needs and daily activities.

Education

Degrees, certifications, and relevant coursework

VC

Valencia College

Associates in Arts, General Studies

Currently pursuing an Associate of Arts degree. This program provides a broad foundation in various subjects, preparing for further academic pursuits or entry-level positions.

JS

James Madison High School

High School Diploma, General Studies

Graduated from James Madison High School. Completed all requirements for a high school diploma, building a foundational education across various subjects.

AU

Auburn University

Certificate, Cybersecurity

Completed a comprehensive Cybersecurity Bootcamp, gaining practical skills in cybersecurity principles, tools, and techniques. This intensive program focused on real-world applications and industry best practices.

Tech stack

Software and tools used professionally

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Ryan Pierre Louis - Network Cable Technician - ProWiring Solutions | Himalayas