Ryan Pierre Louis
@ryanpierrelouis
Entry-level IT support specialist with strong troubleshooting skills.
What I'm looking for
I am a resourceful and tech-savvy professional with hands-on experience in network cabling, customer service, and technical sales. My skills in troubleshooting, client communication, and problem-solving allow me to thrive in fast-paced environments. Being bilingual, I excel at explaining complex technical issues clearly and supporting users from diverse backgrounds.
I am eager to bring my technical knowledge and people skills into an IT Help Desk or Technical Support role. My experience includes working as a Network Cable Technician, where I installed and maintained low-voltage network cable systems, and as an Insurance Sales Support Specialist, where I guided clients through insurance options while ensuring compliance with support guidelines.
Experience
Work history, roles, and key accomplishments
Network Cable Technician
ProWiring Solutions
Apr 2025 - Present (3 months)
Installed, maintained, and repaired low-voltage network cable systems in commercial environments. Responsible for running Cat5e/Cat6 cables, setting up patch panels, mounting wall jacks, and assisting in basic network infrastructure setup.
Insurance Sales Support Specialist
United States Benefits Association
Jan 2025 - Present (6 months)
Conducted outbound calls to individuals prequalified for life and health insurance plans. Assessed client needs, verified eligibility, and guided them through available plan options.
Haitian Creole Interpreter
LanguageLine Solutions
Apr 2024 - Present (1 year 3 months)
Facilitated clear and accurate communication between Haitian Creole-speaking individuals and English speakers in various medical, legal, and educational settings. Interpreted spoken language in real-time, ensuring cultural sensitivity and maintaining confidentiality.
Caregiver
Betty's Home & Health Services
Oct 2023 - Present (1 year 9 months)
Cared for patients with special needs throughout the day and overnight. Assisted patients with their basic needs and daily activities.
Customer Service Representative
Liveops
Apr 2023 - Present (2 years 3 months)
Answered questions and requests from customers utilizing phone or email. Assisted customers who had complaints or required information about products or services they had purchased.
Education
Degrees, certifications, and relevant coursework
Valencia College
Associates in Arts, General Studies
Currently pursuing an Associate of Arts degree. This program provides a broad foundation in various subjects, preparing for further academic pursuits or entry-level positions.
James Madison High School
High School Diploma, General Studies
Graduated from James Madison High School. Completed all requirements for a high school diploma, building a foundational education across various subjects.
Auburn University
Certificate, Cybersecurity
Completed a comprehensive Cybersecurity Bootcamp, gaining practical skills in cybersecurity principles, tools, and techniques. This intensive program focused on real-world applications and industry best practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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