Andres Hernandez

At Bank of America, I investigate suspicious account activity, analyze transactional data, and identify fraud patterns that help prevent financial loss and protect customer assets. I also review claims, document findings, and escalate complex cases through risk review and exception-handling channels.

I partner with compliance, risk management, and operations teams to resolve fraud cases accurately and on time. I educate clients on fraud prevention, account security, and dispute procedures while handling high-volume requests across calls, chat, and email.

Previously at Progressive Casualty Insurance, I assessed policyholder risk, supported policy and claims inquiries, and worked with underwriting and claims teams to improve service delivery. I bring strong attention to detail, empathetic client communication, and advanced bilingual speaking, reading, and writing skills.