Ryan Houston-McMillan

Lowered operational costs across distribution, returns and after-sales; launched automated order processing that reduced manual touchpoints by 60% and operational errors by 75%, and instituted processes that cut operational costs by 30%.

Led a cross-functional team of 8 to accelerate lead time from one month to one day (30x) and launched an ML-based risk engine that increased deal volume capacity by 1200%; streamlined acquisition funnel to boost pre-qualified leads by 20%.

Restructured and rolled out an API portal increasing developer adoption by 15% and developed an MVP framework that raised project success rate from 10% to 90%; led delivery of a crisis management tool reducing operational resolution times by 80%.

Designed facial ID capture and core sharing flows for mobile; launched a white-label facial ID product with ML age-estimation (±1 year) that contributed to securing enterprise clients like Instagram and Lloyds.

Built a coaching marketplace and habit-loop experience to develop managers from ICs; secured a Fortune 500 early adopter within the first six months of the pilot.

Advised six startups on product-market fit, adoption and retention strategies, and coached CEOs on investor pitches that supported raises between $500k–$5M.

Co-founded and led product, design and operations for a platform to auto-verify user-submitted news; managed roadmap and on-site delivery in Delhi, achieving adoption among journalists, freelancers and activist communities.

Completed the Google Analytics certificate in 2024.

Completed a certificate specialization in AI Product Management in 2024.

Completed a certification in Digital Transformation in Financial Services in 2022.

Completed a diploma program in UX Research and Design in 2017.

Grade: First Class Honours

Graduated with First Class Honours in Communication Design (bachelor's degree) between 2010 and 2013.