Ryan Hill
@ryanhill
Emergency call agent and multilingual customer service specialist focused on crisis coordination.
SpainWhat I'm looking for
I am a multilingual emergency call agent and customer service specialist with a Bachelor's degree in Audio Engineering and years of hands-on experience managing international emergency calls, coordinating police, fire and medical services, and delivering technical concierge support.
I have led and trained sales and teaching teams, supported steep learning curves for new agents, and met SLA targets while providing calm, empathetic guidance in high-pressure situations across diverse cultural contexts.
I bring strong technical aptitude for automotive entertainment systems, proven leadership in team training, and fluency in English, Spanish and Italian (with practical Mandarin), approaching work with adaptability and a genuine commitment to helping people.
Experience
Work history, roles, and key accomplishments
Emergency Call Agent
Bosch Service Solutions
Jan 2022 - Jan 2025 (3 years)
Managed international emergency calls, coordinated dispatch of medical, fire and police services, maintained SLA targets and trained new agents to reduce response gaps.
English/Science Teacher
Various Schools And Academies
Jan 2011 - Jan 2022 (11 years)
Taught English and elementary science, prepared students for exams, and trained new teachers on methodology and workflow to improve classroom outcomes.
Sales Team Manager
Optus Australia
Jan 2010 - Jan 2012 (2 years)
Set sales targets, recruited and trained sales representatives, and executed local sales strategies to meet or exceed targets across channels.
Sales Representative
Aussie Farmers Direct
Jan 2008 - Jan 2010 (2 years)
Generated leads, negotiated contracts and provided post-sales support to build client relationships and achieve sales targets.
Education
Degrees, certifications, and relevant coursework
SESAE - School of Audio Engineering
Bachelor of Audio Engineering, Audio Engineering
2008 - 2016
Bachelor's degree in Audio Engineering and Sound Production completed with focus on audio engineering and production.
IHInternational House
CELTA - Cambridge English Teaching Certificate, English Language Teaching
Completed CELTA Cambridge English Teaching Certificate for teaching English to adults and children.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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