Lisa Kroos
@lisakroos
Emergency assistance specialist at Bosch Mobility Services coordinating roadside support for drivers across Europe.
SpainWhat I'm looking for
At Bosch Mobility Services, I handle emergency calls and provide real-time assistance to drivers across Europe. I coordinate roadside assistance and liaise with insurance companies and service providers.
I communicate with customers and partners in Dutch, English, Spanish, and Catalan. I prioritise cases, make decisions in high-pressure situations, and maintain accurate case records.
At SolMar Tours, I welcomed Dutch-speaking visitors and helped with airport transfers and travel logistics. I also shared information about destinations, local points of interest, and excursions.
During my placement at Institut Escola de Fenals, I supported children with dependency-related and additional support needs. I assisted teaching staff with classroom activities and provided individualised educational and personal care support.
Experience
Work history, roles, and key accomplishments
Multilingual Customer Support & Emergency Assistance Specialist
Bosch Mobility Services
Jan 2023 - Present (3 years 10 months)
Handle emergency calls and provide real-time assistance to drivers across Europe. Coordinate roadside assistance services and liaise with insurance companies and service providers.
Cashier & Customer Service Assistant
SPAR Supermarket
Jan 2022 - Dec 2022 (11 months)
Provided customer service and handled cash and card transactions. Responded to customer enquiries and resolved day-to-day issues in a busy retail environment.
Airport Transfer & Guest Information Assistant
SolMar Tours
Jan 2020 - Dec 2021 (1 year 11 months)
Welcomed Dutch-speaking visitors and assisted them with airport transfers and travel logistics. Provided detailed welcome information about the destination, holidays, local points of interest and available excursions.
Specialised Care & Educational Support Intern
Institut Escola de Fenals
Coordinated and supported groups of children with dependency-related and additional support needs. Assisted teaching staff during classroom activities and educational sessions.
Education
Degrees, certifications, and relevant coursework
Institut s'Agulla
Intermediate Vocational Degree, Care for People in a Situation of Dependency
2019 - 2021
Completed an Intermediate Vocational Degree in Care for People in a Situation of Dependency from 2019 to 2021.
Institut Escola de Fenals
Compulsory Secondary Education (ESO), General Education
Completed Compulsory Secondary Education (ESO) in 2018.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
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