
carmen p
@carmenp
I resolve customer problems clearly, patiently and reliably in remote support.
What I'm looking for
I've spent more than 15 years resolving customer issues through clear communication, careful case documentation and reliable follow-through. Most recently, at Community Solutions Group, I supported job seekers with practical action plans, job clubs and connections to employers.
Across Myer, The Body Shop and retail management roles, I've progressed from entry-level positions into specialist, team leadership and management responsibilities. I'm now looking to bring my English and Spanish communication, empathy and calm problem-solving to a fully remote customer support role.
Experience
Work history, roles, and key accomplishments
Employment Mentor
Community Solutions Group
Sep 2025 - Jun 2026 (9 months)
Supported job seekers by helping them identify strengths, set goals, and create practical action plans. Ran job clubs and group sessions to build interview skills and confidence.
Mentor
Raise Youth Mentoring Program
Jan 2023 - Dec 2025 (2 years 11 months)
Mentored high-school students to build confidence, life skills, and self-belief.
Customer Engagement & Visual Merchandising Specialist
Myer
Jan 2014 - Dec 2025 (11 years 11 months)
Designed and built storefronts, windows, and floor presentations across multiple departments. Coordinated large-scale seasonal campaigns and trained new staff in customer service and product presentation.
Team Leader & Product Specialist
The Body Shop
Jan 2007 - Dec 2013 (6 years 11 months)
Managed stock ordering, forecasting, and deliveries at a flagship store. Stepped up as Manager on Duty during peak trading, rostering staff and tracking sales targets.
Store Manager & Area Manager
Early Learning Centre / Kids Central
Jan 2004 - Dec 2007 (3 years 11 months)
Managed staff rosters, training, and day-to-day performance. Oversaw budgeting, stock, and customer issues while supporting wider sales plans.
Visual Merchandiser & Floor Team Leader
Myer
Jan 2000 - Dec 2003 (3 years 11 months)
Designed promotional displays and supervised floor teams. Ensured safety standards were followed across the store.
English Teacher
Kids Club / Felix Plaza
Jan 1995 - Dec 1998 (3 years 11 months)
Taught English to young children through a UK-based teaching franchise, delivering engaging, play-based lessons alongside a lead teacher.
Children's Hospital Volunteer
Australian Red Cross
Supported young patients and families by creating a calm, friendly atmosphere and helping with activities.
Education
Degrees, certifications, and relevant coursework
Myer College
Certificate, Customer Service
Completed a customer service and security training program.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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