Ryan Erik Arevalo

Served as the primary training and support resource for Workday business processes for White & Case LLP, ensuring end users were equipped with the knowledge and tools required to navigate system changes and enhancements effectively. Facilitated instructor-led and virtual training sessions for employees and stakeholders across multiple functional areas.

Key responsibilities included:

Designed, d

Worked as Freelancer at Freelance.

• Searching for gaps in training content and materials that need updating to generate higher productivity and safety among staff
• Researching new training supplies and materials that can enhance a firm's training procedures while providing value to employees
• Identifying future training needs and creating a curriculum to facilitate that training
• Leading programs to assist employees with transi

• Provides support in deploying learning activities and creating learning environments by carefully collecting and analyzing explicit and implicit requirements prior to carrying out work tasks
• Carries out operational tasks by partnering with training organizations and the JNJ learning community to create a best-in-class learning environment

Worked as Department Head - Sales People Operations and Administration at Global-Estate Resorts, Inc..

• Managed the training framework and programs for the Enterprise Care and Aftersales Technical Customer Support of Service Operations Team
• Defined and developed the curriculum programs and delivered the training development requirements for the Service Operations Team
• Conducts competency assessment through Monthly Knowledge Check and evaluate the effectiveness of the development programs
• Lia

Played a pivotal role in developing and delivering learning solutions that supported Citi Business Process Solutions (CBPS) over a 13-year career. Partnered with business leaders and stakeholders across Australia and the UK to ensure training initiatives aligned with operational goals, business priorities, and performance expectations.

Key Responsibilities:

* Conducted Training Needs Analysis (T

Provided exceptional customer support to Citi credit cardholders by delivering timely, accurate, and professional assistance across a wide range of account-related inquiries. Built customer trust by resolving complex concerns while ensuring compliance with banking regulations and Citi’s service standards. Recognized as the Top Sales Agent in 2010 for consistently exceeding sales targets through ef

Handled interviews and job offers.

Supported direct response products.

Bachelor of Science in Industrial Psychology from the Polytechnic University of the Philippines, completed in 2002.