I enjoy roles where problem solving is involved because I am passionate about finding solutions. Many of my roles have been customer-facing, but I am open to exploring new opportunities that are also more internally geared. I am looking for growth from my current position as I completed my MBA program with a focus on CIS. Remote work preferred, but I will consider Hybrid work in my area.
RDLooking for a job
Ryan Dennis
@ryandennis
I am a technical support professional with 9+ years of experience in problem solving and support.
United StatesWhat I'm looking for
I am a seasoned problem-solver and collaborative team member with a strong track record in navigating multifaceted operational challenges within diverse team settings. I prioritize client satisfaction in every interaction and readily extend support to my colleagues. Drawing from extensive customer-facing and operational roles, I have honed a customer-first skillset enabling me to consistently exceed SLA and NPS benchmarks. Fueled by relentless drive, I approach both professional and personal challenges with unwavering dedication.
Experience
Work history, roles, and key accomplishments
TCCurrent
Technical Support Professional / Aviation Customer Support Analyst
The Weather Company
Jun 2018 - Present (6 years 11 months)
I joined the Aviation Customer Support team to support my company's flight planning and flight following applications. These applications involve end-user and developer support as well as escalation management to resolve SLA-level issues reported by customers. I analyze XML payloads to find issues within customer-provided data to resolve application display problems.
TCAviation Meteorologist
The Weather Company
Aug 2015 - Jun 2018 (2 years 10 months)
I joined the Aviation Forecasting team to help The Weather Company provide data services and support to commercial airliner clients and their operations. My main responsibility was the provide model data and real-time meteorological data analysis. I also briefed airline dispatchers and hundreds of aviation personnel on operationally-impacting weather events and phenomena.
TCMeteorological Operations Specialist
The Weather Company
Aug 2014 - Aug 2015 (1 year)
I joined the Meteorological Operations team to help support The Weather Company's infrastructure and big data ecosystem with distributed systems. I was responsible for data quality control, data monitoring, vendor management, escalation management for SLA-level issues, and also communication between customers and engineering teams.
Education
Degrees, certifications, and relevant coursework
Ryan hasn't added their education
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Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
120k-170k USD
Social media
Job categories
Skills
B2B SupportB2B SaaSSaaS SupportSaaS ProductsPythonSQLCHTML CSSKubernetesAPIsBootstrapSalesforceServiceNowCommunicationData AnalysisAgileCustomer ServiceLinuxCommunication SkillsGitHubCustomer SupportData AnalyticsRemote TeamProblem SolvingLeadershipOperationsRoot CauseDistributed SystemsRelational DatabasesJiraExcelStakeholder ManagementFinancial AnalysisNetworkingiOSTechnical SupportMicrosoft OfficeGoogle AppsWindows OSXMLDebuggingSystem MonitoringConfluenceWebexProject PlanningMentorshipForecastingForecast ModellingClient CommunicationCross Functional CommunicationCreative BriefingModel MonitoringEscalation ManagementAviationTechnical CommunicationInternal CommunicationsMonitoringTechnical Problem SolvingPerformance MonitoringMonitoring And AlertingCustomer Support OperationsData QualityVendor ManagementMentoringCross Functional CollaborationAWSDatadog
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