Here's a detailed but recruiter-friendly profile that highlights your experience without being too long.
I am a dedicated customer service, technical support, and administrative professional with over three years of experience working in the vehicle tracking and technology industry. Throughout my career, I have developed strong skills in customer relationship management, technical troubleshooting, office administration, invoicing, scheduling, and client communication.
In my previous role at Terri Technologies, I provided first-line technical support, handled customer enquiries via phone and email, maintained CRM records, prepared invoices using QuickBooks, coordinated installations and appointments, managed an SMS notification gateway, and supported daily administrative operations. I also assisted with meeting coordination, minute taking, documentation, and customer follow-ups, ensuring a high level of service and attention to detail.
I am proficient in Microsoft Office, Google Workspace, QuickBooks, CRM systems, and various administrative tools. I enjoy learning new technologies, solving problems, improving processes, and delivering excellent customer experiences. My colleagues know me as organised, dependable, and able to manage multiple responsibilities while maintaining professionalism.
I am currently seeking opportunities in customer support, technical support, administration, CRM administration, virtual assistance, or operations support where I can apply my skills, continue learning, and contribute to a positive and collaborative team.
