Open to opportunities

Ruth Oloko

@rutholoko

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Dedicated customer support specialist with over four years of experience.

Nigeria

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What I'm looking for

I am looking for a remote customer service role that values communication and problem-solving, where I can contribute to customer satisfaction and organizational success.

I am a dedicated and customer-focused professional with over four years of experience in customer support. My journey has been marked by a commitment to providing outstanding service and ensuring customer satisfaction. I thrive in remote environments, leveraging my exceptional communication skills and problem-solving abilities to address customer inquiries effectively.

In my current role as a Customer Service Manager at Sansoplus Enterprise, I have maintained an impressive 85% customer satisfaction rating, surpassing the company average by 15%. I take pride in implementing tailored solutions for customer concerns and have successfully reduced service cancellations by 5% through proactive communication and personalized retention strategies. My experience also includes developing and delivering training programs for team members, enhancing their customer service skills and product knowledge.

Previously, I served as a Sales/Customer Service Representative at MT Group, where I provided exceptional service across multiple channels and contributed to a 15% increase in overall sales revenue. My analytical skills allowed me to recommend process improvements that resulted in a 12% efficiency gain. I am passionate about continuous learning and am eager to bring my expertise to a new remote customer service role.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Manager

Current

Sansoplus Enterprise

Oct 2019 - Present (5 years 9 months)

Handles customer support via phone, email, and live chat, ensuring prompt resolution of inquiries and technical issues. Maintains an 85% customer satisfaction rating, surpassing the company average by 15%, by implementing tailored solutions for customer concerns.

Customer Support Email Support Live Chat Technical Support Customer Satisfaction Problem Solving Training Delivery

Sales/Customer Service Representative

MT Group

Aug 2010 - May 2019 (8 years 9 months)

Provided exceptional customer service across multiple channels, resolving complaints and maintaining a 90% customer retention rate. Negotiated contracts and closed deals, contributing to a 15% increase in overall sales revenue during tenure.

Customer Service Sales Contract Negotiation Data Analysis Process Improvement Cross Functional Collaboration Training

Volunteer Cold Caller

Samaritan Care Ministry

Dec 2009 - Jun 2010 (6 months)

Initiated outbound cold calls to prospective clients, achieving a 70% conversion rate for appointments with care homes. Scheduled follow-ups and appointments, improving the organization’s outreach and engagement with potential clients.

Cold Calling Scheduling Communication

Education

Degrees, certifications, and relevant coursework

WAVE Academy

Certificate, Virtual Assistant Training

Completed comprehensive training in virtual assistant skills, preparing for remote administrative and support roles. Gained proficiency in various tools and platforms essential for virtual assistance.

Organization Initiative

Certificate, Customer Service Training

Participated in a specialized customer service training program, enhancing skills in customer interaction and problem-solving. Focused on strategies for improving customer satisfaction and retention.

HPLife Online Training

Certificate, Inventory Management

Acquired knowledge and skills in inventory management principles and practices. Focused on optimizing stock levels, tracking inventory, and improving supply chain efficiency.

Lagos State University, Ojo, Lagos State, Nigeria

B.Sc., Chemical and Polymer Engineering

Studied Chemical and Polymer Engineering, gaining a strong foundation in chemical processes and polymer science. Developed analytical and problem-solving skills applicable to various industries.