Open to opportunities

Precious Okoye

@preciousokoye1

Educator and customer-focused hospitality professional with 10 years delivering results, problem-solving, and service quality.

Nigeria

Message

What I'm looking for

I’m looking to leverage my interpersonal and administrative efficiency to drive customer satisfaction and retention in a dynamic organization—using conflict resolution, issue tracking, and clear communication to improve service quality every day.

I’m a highly adaptable, results-oriented Educator with 10 years of combined experience in high-stakes teaching and client-facing hospitality. I bring proven expertise in complex problem resolution, conflict de-escalation, and clear, detailed communication—supported by a B.A. English (2.1 Hons).

In teaching, I planned and delivered curriculum lessons, managed daily administrative communications with over 150 parents, and processed complex inquiries about student performance and curriculum changes. I achieved a 98% resolution rate within 24 hours and improved average student performance scores by an average of 12 points per term.

In hospitality, I managed reservations and guest check-ins/out, reduced average customer wait times by streamlining reservation and seating processes, and increased positive customer feedback and service efficiency ratings by 20%. I also resolved 95%+ of high-pressure complaints on the spot to support customer retention, strengthened cross-team delivery by acting as a liaison between kitchen, service, and management, and grew repeat business and referrals by 15%.

Experience

Work history, roles, and key accomplishments

Waitress

Ibiza Night Club (Napoleon by Ibiza)

Feb 2023 - Oct 2024 (1 year 8 months)

Provided menu service by greeting guests, taking and serving food and drinks, and keeping the serving area clean and organized. Prepared bills, processed payments, and promoted specials off the menu to uphold top-tier customer service.

Serving Area Cleanliness Customer Service Payment Processing

Secretary / P.A

I Believe In Anambra

Jan 2022 - Feb 2023 (1 year 1 month)

Organized and managed schedules and time while handling document typing, filing, collation, and email distribution. Served as the first point of contact for guest reception and supported office administration, including office-supply recordkeeping and ordering.

Schedule Management Administrative Support Email Communication Reception Office Supplies Recordkeeping Meticulous Documentation

Front Desk Receptionist/Cashier

Royal (Prince Paradise Hotel)

Jan 2021 - Feb 2022 (1 year 1 month)

Managed reservations and greeted/assisted guests during check-in and check-out. Reduced wait times by streamlining reservation/seating, increased positive feedback by 20%, resolved 95%+ of guest complaints on the spot, and coordinated with kitchen/service/management to resolve operational issues in real time.

Reservation Management Guest Check in Check out Customer Complaint Resolution Customer Satisfaction Service Quality Assurance Conflict Resolution Client Relationship Management Kitchen Service Management Liaison Meticulous Documentation

Senior Teacher/Educator

Ambassadors Group of School

Sep 2015 - Nov 2020 (5 years 2 months)

Planned and delivered lessons aligned to the school curriculum while managing student behavior. Handled parent communications for 150+ parents, resolved complex student/curriculum inquiries with a 98% resolution rate within 24 hours, and improved average student performance by 12 points per term.

Lesson Planning Conflict Resolution Administrative Support Meticulous Documentation Microsoft Word Canva Adobe Acrobat

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University

Bachelor of Arts, English Language and Literature

Grade: Second Class Honors (Upper Division) - 2.1

Earned a Bachelor of Arts in English Language and Literature at Nnamdi Azikiwe University, graduating in 2023 with Second Class Honors (Upper Division), 2.1.