Ruthney User
@ruthneyuser
Dedicated contact center specialist with strong administrative skills.
CanadaWhat I'm looking for
With a robust background in customer service and administrative support, I am currently a Contact Center Specialist at CIBC, where I assist and inform clients regarding disputes. My experience spans various roles in healthcare and retail, showcasing my adaptability and commitment to providing exceptional service.
Previously, I worked as an Administrative Agent at CIUSS de l'Ouest de Montréal, where I supported healthcare professionals and maintained essential records. My journey began in retail, where I honed my customer service skills at Canadian Tire and Couche-Tard, ensuring customer satisfaction and efficient operations.
Experience
Work history, roles, and key accomplishments
Spécialiste Centre Contact
Banque CIBC
Sep 2023 - Present (2 years 9 months)
Assisting and informing clients regarding disputes at the contact center.
Agente administrative
CIUSS DE L'OUEST DE MONTRÉAL
Sep 2021 - Sep 2023 (2 years)
Assisted healthcare professionals, welcomed users in person or by phone, and maintained records.
Aide de Service
CIUSSS DU NORD DE MONTRÉAL
Mar 2021 - Sep 2021 (6 months)
Observed users after vaccination and assisted healthcare professionals.
Caissière
PÉTRO-CANADA
Jul 2020 - Mar 2021 (8 months)
Welcomed and served customers, counted cash, and restocked products.
Préposé Senior
COUCHE-TARD
Sep 2019 - May 2020 (8 months)
Counted deposits, recorded data in the system, and restocked the store.
Commis/caissière
CANADIAN TIRE
Jun 2018 - Jul 2019 (1 year 1 month)
Restocked products, answered questions, assisted customers, counted cash, and processed transactions.
Commis/caissière
BUREAU EN GROS
Oct 2017 - Jun 2018 (8 months)
Restocked products, answered questions, assisted customers, counted cash, and processed transactions.
Education
Degrees, certifications, and relevant coursework
Cégep à Distance
DEC, Comptabilité et Gestion
2025 -
Collège Ahuntsic
DEC, Études Internationales
2017 - 2020
École Secondaire Jean-Grou
DES
2012 - 2017
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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