Jessica Sultan
@jessicasultan
I support customers and operations through accurate banking, call centre, and administrative service.
CanadaWhat I'm looking for
I've supported customers at CIBC by handling day-to-day financial transactions, guiding clients on banking products, updating financial data securely, and resolving inquiries with care.
On the TELUS Vaccination Project, I managed more than 90 inbound and outbound calls daily, booked vaccine appointments, processed passport requests, and maintained confidential health information through IMMS and HealthGateway.
My background also includes administrative fleet support at Black & McDonald, along with hospitality and retail service experience. I bring over 10 years of customer service experience, strong organization, communications, document production, and computer application skills.
Experience
Work history, roles, and key accomplishments
Handled day-to-day financial transactions with accuracy, provided guidance on banking products and services, maintained and updated client financial data securely, and resolved client inquiries with professionalism and care.
Education
Degrees, certifications, and relevant coursework
Centennial College
Diploma, Office Administration
Completed the Office Administration program at Centennial College.
Middlefield Collegiate Institute
High School Diploma, General Studies
Completed high school education at Middlefield Collegiate Institute.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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