RUTH JONAH
@ruthjonah
Customer Support Specialist at PN Johnson Ltd who handled 30+ daily inquiries and reduced complaints by 40%.
NigeriaWhat I'm looking for
At PN Johnson Ltd, I handled customer inquiries by phone, email, and live chat, maintaining 95% customer satisfaction. I answered questions about products, pricing, orders, and services, and resolved complaints by investigating issues and following up.
I updated more than 200 customer records in Google Sheets and escalated complex cases with detailed notes. In my support portfolio projects, I practiced ticket management in Zendesk and customer case workflows in HubSpot.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
PN Johnson Ltd
Mar 2023 - Sep 2025 (2 years 6 months)
Handled 30+ customer inquiries daily via phone, email, and live chat with 95% customer satisfaction. Resolved complaints within 24 hours, reducing complaints by 40%, and maintained 200+ customer records with 100% accuracy.
Education
Degrees, certifications, and relevant coursework
Ignatius Ajuru University of Education
BSc.Ed, Accounting
Pursued a Bachelor of Science in Education in Accounting.
ServiceHub
ServiceHub Software Certification, Software
Completed the ServiceHub Software Certification.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Portfolio
canva.link/pa4fb3uxi0wr4v0Salary expectations
Social media
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