I'm open to fully remote work and rotating shifts and also seek a customer-focused role using CRM tools to improve satisfaction, contribute to process improvements, mentor colleagues, and grow in a collaborative, remote-friendly team.
Open to opportunities
Ruthina Ohimai
@ruthina
Customer Support Specialist at Upesa, handling 50+ daily client enquiries and sustaining 95% satisfaction.
NigeriaWhat I'm looking for
At Upesa, I handled and resolved enquiries and complaints for more than 50 clients daily across phone, email, and live chat. I followed up after resolving cases and sustained a 95% client satisfaction rate.
I investigated customer issues, identified recurring problems, and escalated complex cases to the relevant department. I followed each case through to resolution.
I logged customer records and follow-ups in HubSpot, Zoho, and Pipedrive, and built and maintained knowledge base articles and SOPs for the support team.
Earlier, as an Administrative Intern at Zartech Limited, I routed stakeholder requests and reorganised filing systems, improving document retrieval efficiency by 25%. At Chikki Foods, I assisted customers, processed orders, and followed up to resolve outstanding issues.
Experience
Work history, roles, and key accomplishments
UP
Virtual Assistant / Customer & Client Support
Upesa
May 2025 - Feb 2026 (9 months)
Handled and resolved enquiries and complaints for 50+ clients daily across phone, email, and live-chat. Investigated issues, escalated complex cases, and maintained a 95% client satisfaction rate through proactive follow-up.
NN
National Youth service corps
National Youth service corps (NYSC)
Feb 2024 - Feb 2025 (1 year)
Certification at national youth service corp
ZL
Administrative Intern
Zartech Limited
Feb 2024 - Feb 2025 (1 year)
Managed stakeholder communication and routed requests to the correct department. Reorganised filing systems, improving document retrieval efficiency by 25%.
CF
Office Assistant
Chikki Foods
Mar 2022 - Jan 2023 (10 months)
Assisted customers and processed orders, maintaining accurate transaction and billing records. Conducted proactive follow-up communications to confirm satisfaction and resolve outstanding issues.
Education
Degrees, certifications, and relevant coursework
Coursera
Customer Relationship Management (CRM), Customer Relationship Management
2025 - 2025
Completed a Customer Relationship Management (CRM) certification in 2025.
SA
SLA Academy
Virtual Assistant Certification, Virtual Assistant
2025 - 2025
Completed a Virtual Assistant Certification in 2025.
Federal University of Agriculture, Abeokuta
Bachelor of Science, Food Science and Technology
Pursued a Bachelor of Science degree in Food Science and Technology.
Coursera
Project Management, Project Management
2025 - 2025
Completed a Project Management certification in 2025.
Availability
Open to opportunities
Location
NigeriaAuthorized to work in
Salary expectations
35k-60k USD
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