Ruthie Koskei
@ruthiekoskei
Dynamic Contact Center agent with extensive emergency medical services experience.
What I'm looking for
I am a dedicated Contact Center Agent with over three years of experience in emergency medical services and customer support. My journey has equipped me with the skills to manage high-pressure situations effectively, ensuring exceptional care and communication. I have successfully handled over 220 emergency cases monthly, demonstrating my commitment to enhancing customer experiences.
My professional background includes working as a Paramedic at Thika Level 5 Hospital, where I delivered prehospital care and collaborated with multidisciplinary teams to provide optimal patient care. Additionally, my volunteer work with the Kenya Red Cross Society has allowed me to instruct community members in Basic Life Support and participate in large-scale emergency drills, further honing my skills in emergency response and community engagement.
Experience
Work history, roles, and key accomplishments
Paramedic
Thika Level 5 Hospital
Apr 2024 - Nov 2024 (7 months)
Delivered prehospital care in rural settings, effectively managing trauma cases, cardiac arrests, and medical emergencies, averaging 100 cases per week. Administered medications and performed advanced airway management, utilising medical equipment such as defibrillators, IVs, and ventilators.
Information Technology Intern
Kenyatta Matibabu Sacco
Jan 2019 - Dec 2019 (11 months)
Contributed to the ICT Customer Experience Department by receiving calls and providing customer support to ensure uninterrupted system use. Assisted in the ICT Hardware Department with hardware repairs, such as printers, and executed preventive maintenance of IT-related machines, alongside data collection tasks.
Information Technology Department Intern
Kenyatta National Hospital
Aug 2018 - Dec 2019 (1 year 4 months)
Contributed to the ICT Customer Experience Department by receiving calls and providing customer support to ensure uninterrupted system use. Assisted in the ICT Hardware Department with hardware repairs, such as printers, and executed preventive maintenance of IT-related machines, alongside data collection tasks.
Education
Degrees, certifications, and relevant coursework
Kenya Red Cross Training Institute
Diploma, Paramedicine
Currently pursuing a Diploma in Paramedicine, gaining expertise in emergency medical services and prehospital care. Developing skills in trauma management, advanced cardiac life support, and patient assessment.
Africa Nazarene University
Certificate, Information Technology
Obtained a Certificate in Information Technology, focusing on essential IT concepts and basic computer operations. Developed initial skills in IT support and system administration.
Machakos Academy Girls High School
Kenya Certificate of Secondary Education, General Studies
Completed secondary education, achieving the Kenya Certificate of Secondary Education. Focused on a broad curriculum, developing strong foundational academic skills.
Africa Nazarene University
Diploma, Information Technology
Completed a Diploma in Information Technology, acquiring foundational knowledge in IT systems, hardware, and customer support. Gained practical experience in troubleshooting and maintaining IT infrastructure.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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