Ruthie KoskeiRK
Open to opportunities

Ruthie Koskei

@ruthiekoskei

Dynamic Contact Center agent with extensive emergency medical services experience.

Kenya
Message

What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth in customer service and emergency response.

I am a dedicated Contact Center Agent with over three years of experience in emergency medical services and customer support. My journey has equipped me with the skills to manage high-pressure situations effectively, ensuring exceptional care and communication. I have successfully handled over 220 emergency cases monthly, demonstrating my commitment to enhancing customer experiences.

My professional background includes working as a Paramedic at Thika Level 5 Hospital, where I delivered prehospital care and collaborated with multidisciplinary teams to provide optimal patient care. Additionally, my volunteer work with the Kenya Red Cross Society has allowed me to instruct community members in Basic Life Support and participate in large-scale emergency drills, further honing my skills in emergency response and community engagement.

Experience

Work history, roles, and key accomplishments

TH

Paramedic

Thika Level 5 Hospital

Apr 2024 - Nov 2024 (7 months)

Delivered prehospital care in rural settings, effectively managing trauma cases, cardiac arrests, and medical emergencies, averaging 100 cases per week. Administered medications and performed advanced airway management, utilising medical equipment such as defibrillators, IVs, and ventilators.

KS

Information Technology Intern

Kenyatta Matibabu Sacco

Jan 2019 - Dec 2019 (11 months)

Contributed to the ICT Customer Experience Department by receiving calls and providing customer support to ensure uninterrupted system use. Assisted in the ICT Hardware Department with hardware repairs, such as printers, and executed preventive maintenance of IT-related machines, alongside data collection tasks.

KH

Information Technology Department Intern

Kenyatta National Hospital

Aug 2018 - Dec 2019 (1 year 4 months)

Contributed to the ICT Customer Experience Department by receiving calls and providing customer support to ensure uninterrupted system use. Assisted in the ICT Hardware Department with hardware repairs, such as printers, and executed preventive maintenance of IT-related machines, alongside data collection tasks.

Education

Degrees, certifications, and relevant coursework

KI

Kenya Red Cross Training Institute

Diploma, Paramedicine

Currently pursuing a Diploma in Paramedicine, gaining expertise in emergency medical services and prehospital care. Developing skills in trauma management, advanced cardiac life support, and patient assessment.

Africa Nazarene University logoAU

Africa Nazarene University

Certificate, Information Technology

Obtained a Certificate in Information Technology, focusing on essential IT concepts and basic computer operations. Developed initial skills in IT support and system administration.

MS

Machakos Academy Girls High School

Kenya Certificate of Secondary Education, General Studies

Completed secondary education, achieving the Kenya Certificate of Secondary Education. Focused on a broad curriculum, developing strong foundational academic skills.

Africa Nazarene University logoAU

Africa Nazarene University

Diploma, Information Technology

Completed a Diploma in Information Technology, acquiring foundational knowledge in IT systems, hardware, and customer support. Gained practical experience in troubleshooting and maintaining IT infrastructure.

Tech stack

Software and tools used professionally

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