Open to opportunities

Prudence Mdulo

@prudencemdulo

Message

Empathetic BSN-trained professional transitioning into remote customer service.

Kenya

Message

What I'm looking for

I seek a remote customer-facing role that values empathy, clear communication, and teamwork, with opportunities to support clients and grow technical skills.

I am a Bachelor of Science in Nursing graduate with extensive clinical rotation experience at Thika Level 5 Hospital, where I communicated procedures clearly, collaborated with multidisciplinary teams, and maintained accurate confidential records. I bring strong interpersonal skills, calm problem-solving under pressure, and a patient-centered approach honed through hands-on healthcare work.

I am eager to apply my empathy, active listening, conflict-resolution abilities, and technical proficiency (Microsoft Office, CRM, Zoom, Google Meet) to a remote customer service role where I can support clients effectively and learn new platforms quickly.

Experience

Work history, roles, and key accomplishments

Student Nurse

Thika Level 5 Hospital

Sep 2019 - Aug 2024 (4 years 11 months)

Completed clinical rotations providing patient-centered care, communicating procedures to patients and families, and maintaining accurate confidential records while collaborating with multidisciplinary teams.

Clinical Documentation Patient Care Empathy Microsoft Office Google Meet Zoom CRM Time Management

Education

Degrees, certifications, and relevant coursework

Mount Kenya University

Bachelor of Science in Nursing, Nursing

Completed a Bachelor of Science in Nursing with clinical rotations at Thika Level 5 Hospital through August 2024, focusing on patient communication, care coordination, and clinical record keeping.