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Victor Tsinalo

@victortsinalo

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Exceptional Medical Laboratory Technologist and Customer Success professional.

Kenya

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What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities.

I am an exceptional Medical Laboratory Technologist with a strong educational background in Laboratory Sciences. My expertise lies in analyzing laboratory test results and providing accurate outcomes, ensuring the highest standards of service quality. I have a proven track record in customer success and sales, significantly enhancing customer loyalty through personalized service and efficient resolution of inquiries.

Throughout my career, I have thrived in fast-paced environments, managing customer relationships and delivering exceptional service. My experience includes roles such as Customer Service Lead and Virtual Assistant, where I honed my skills in managing inquiries, training teams, and implementing strategies for customer acquisition and retention. I am detail-oriented, self-motivated, and focused on delivering results under pressure, always striving to improve customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant/Customer Support

Current

TalentPop

Aug 2024 - Present (11 months)

Managed a wide variety of customer inquiries via email and chat, providing detailed and accurate information on products, orders, and services. Resolved customer issues related to order discrepancies, returns, exchanges, and product information.

Customer Support Email Support Chat Support Order Management Returns Processing Product Customer Satisfaction KPI Tracking Zendesk Shopify

Customer Service Lead

Lipa Later Group

Dec 2019 - Dec 2024 (5 years)

Managed customer inquiries across various channels, providing accurate information about products, services, and policies. Supervised and trained a team of customer service representatives, coaching them to improve product knowledge, customer service skills, and performance.

Customer Service Team Leadership Training Data Analysis Sales Strategies Cross Selling Upselling HubSpot MS Office

Customer Service Representative

SAFARICOM M-TIBA

Dec 2017 - Dec 2019 (2 years)

Managed social media community and call center operations, responding to inquiries from customers about M-TIBA healthcare services. Provided phone support, troubleshooting issues related to mobile healthcare services and guiding users through the platform.

Customer Service Social Media Management Call Center Operations Phone Support Troubleshooting Customer Relations Data Analysis Ameyo X Cally

Emergency Call Operator

E-Plus Emergency Call Centre

Jan 2012 - Dec 2012 (11 months)

Responded to emergency calls, providing immediate assistance and directing emergency services to the correct locations. Coordinated with paramedics and emergency medical teams to dispatch them to various destinations in response to emergencies.

Emergency Response Dispatch Coordination Emergency Medical Services Record keeping Communication Problem Solving 3CX

Program Officer

Healthcare Assistance Kenya

Jan 2011 - Dec 2011 (11 months)

Managed the organization’s donor network, maintaining relationships with both local and international sponsors. Organized fundraising events, such as monthly charity walks, to raise funds for the organization’s programs.

Fundraising Event Management Victim Support Case Documentation Inventory Management

Education

Degrees, certifications, and relevant coursework

Mount Kenya

Bachelor’s Degree, Medical Laboratory Sciences

Completed a Bachelor's Degree in Medical Laboratory Sciences. This program provided a comprehensive understanding of laboratory procedures and analysis.

E-Plus School of Emergency Services

Certificate, Emergency Medicine

Earned a Certificate in Emergency Medicine. This program provided foundational knowledge and skills for responding to emergency situations.

Chavakali Friends School

Kenya Certificate of Secondary Education, General Studies

Completed secondary education, earning the Kenya Certificate of Secondary Education. This foundational education prepared for further academic pursuits.