At Afriex Limited, I support customers sending and receiving funds across African and international corridors. I resolve 90%+ of payment-related enquiries without secondary escalation and investigate pending, failed, reversed, and successful international transfers.
I handle FX and exchange-rate enquiries across multi-currency transactions, and guide customers through KYC and identity-verification requirements. I also escalate fraud, AML, and transaction-monitoring exceptions through established compliance workflows.
At Ecobank Nigeria Limited, I managed retail and SME accounts and handled onboarding, account maintenance, and AML screening. I identified and cleaned up 400+ dormant accounts, reactivating approximately 30%, and supported payroll conversion exercises that activated 250+ accounts.
Earlier, as a Customer Service Representative at Ecobank Nigeria Limited, I served walk-in customers, processed account requests, and helped customers adopt digital banking platforms. I also assisted with agricultural operations and digital farm records as a Farm Management Trainee at Fesato Farms.
