RERuth Emmanuel
@ruthemmanuel1
Sales and customer service representative with proven problem-solving skills.
NigeriaWhat I'm looking for
I am a dedicated Sales and Customer Service Representative with extensive experience in remote roles, excelling in communication and problem resolution. My career spans several years in various capacities, including sales development and call center operations, where I have consistently exceeded performance targets and enhanced customer satisfaction.
At Greenlife Multinational Network, I successfully increased customer retention by 15% monthly through effective complaint resolution and product education. My tenure at Crisalix involved researching clients and booking appointments, showcasing my ability to leverage CRM tools effectively. I have a strong background in upselling and maintaining high customer service standards, which has led to significant sales growth in previous roles.
With a commitment to building trust and fostering positive customer relationships, I am eager to bring my skills in sales management and customer support to a dynamic team. I am passionate about delivering exceptional service and contributing to organizational success.
Experience
Work history, roles, and key accomplishments
Customer Service/Sales Representative
Greenlife Multinational Network
Mar 2022 - Present (3 years 2 months)
Responsible for creating product awareness, educating clients on products and services, and overseeing delivery of product orders. Achieved a 12% increase in sales targets and improved customer retention by 15% monthly through effective complaint resolution.
Sales Development Representative
Crisalix
Feb 2021 - Feb 2022 (1 year)
Conducted research on clients, made outbound calls, and booked appointments. Utilized HubSpot and CRM effectively to maintain appointment quotas and manage client communications.
Call Center Agent/Customer Service Representative
Unateus Logistics Company
Mar 2017 - Dec 2020 (3 years 9 months)
Managed 60-90 daily inbound leads and delivered product presentations, achieving a 50% sales conversion rate. Enhanced customer retention and feedback by 20% through effective complaint handling.
Sales Manager/Customer Support
Kettos Supermarket
May 2015 - May 2016 (1 year)
Oversaw stock inventory, conducted staff training, and provided customer support. Improved profit margins by 50% through effective account management and leveraging CRM for sales.
Education
Degrees, certifications, and relevant coursework
Alx Africa
Post-secondary (technical & vocational), Virtual Assistant
2022 - 2022
Completed a post-secondary technical and vocational program focused on becoming a Virtual Assistant, enhancing skills in administrative support and customer service.
Yapha Academy
Certificate, Customer Service and Sales Management
2014 - 2015
Earned a certificate in Customer Service and Sales Management, focusing on effective communication and sales strategies.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Ruth?
You can contact Ruth and 90k+ other talented remote workers on Himalayas.
Message RuthFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
