Ifeoma Ossai

I am a dedicated and customer-focused sales representative with over three years of experience in delivering high-quality service and support in fast-paced retail and call center environments. My expertise lies in managing customer inquiries, resolving issues efficiently, and ensuring a positive customer experience. I have a proven ability to handle multiple tasks simultaneously while maintaining excellent communication and problem-solving skills.

At Christocool Global Nigeria Limited, I provided exceptional service to over 100 customers daily, achieving a 95% customer satisfaction rate. My efforts in expanding the customer base through cold calling and relationship building have significantly contributed to the company's growth. Additionally, I trained and mentored new team members, improving team efficiency by 15% and reducing service-related errors. I am proficient in using CRM software to track customer interactions and follow up on pending issues, which has improved resolution times by 20%.