Ruth Bah
@ruthbah
Customer Support professional at CWG Market Ltd who improved retention by 15% through data-backed technical support.
NigeriaWhat I'm looking for
At CWG Market Ltd, I managed real-time customer support over chat and phone, diagnosing user issues and achieving a 73% customer satisfaction rate.
I also used account data to re-engage dormant users, contributing to a 15% increase in monthly retention. I led platform onboarding and provided troubleshooting guidance to help new users get started.
At KNOWMYNETWORK, I synthesized Voice of the Customer insights into product roadmaps, reducing warranty-style support requests by 30%. I also supported sprint planning and onboarding through troubleshooting and iterative testing.
At Let's Chat App, I handled inbound calls and digital tickets, resolving 73% of technical support issues on first response. Earlier, at SHAWARMA Nation, I collected consumer feedback and helped strengthen brand perception, increasing scores by 20%.
Experience
Work history, roles, and key accomplishments
Customer Experience Professional
CWG Market Ltd
May 2024 - Feb 2026 (1 year 9 months)
Delivered expert product consulting and demonstrations, converting 60% of cold leads. Managed real-time contact center operations via chat and phone, achieving a 73% customer satisfaction rate.
Customer Experience Professional
KnowMyNetwork
May 2023 - Mar 2024 (10 months)
Diagnosed consumer pain points and synthesized Voice of the Customer insights into product roadmaps, reducing warranty-style support requests by 30%. Managed Agile sprint planning and delivered enhanced onboarding experiences.
Customer Support
Let's Chat App
Oct 2022 - Dec 2023 (1 year 2 months)
Managed inbound call management and digital tickets, handling 100+ daily inquiries with 73% first-response resolution. Delivered product consulting and supported upsell conversions.
Customer Relations Manager
Shawarma Nation
Mar 2020 - Jan 2021 (10 months)
Managed consumer feedback collection via interviews to diagnose quality issues and strengthen brand perception, increasing scores by 20%. Delivered consistent service and branding standards across outlets.
Education
Degrees, certifications, and relevant coursework
Tai Solarin University of Education
Bachelor of Science, Economics
Studied Economics at Tai Solarin University of Education, completing in 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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