Ruth Abuah

I am a Customer Success–focused professional with extensive experience supporting customers post-sale, improving retention through clear communication, proactive issue resolution, and customer education. I excel at onboarding, product adoption guidance, and building trust with clients across regions.

In my current role as Customer Success / Client Support Supervisor at Solid Anchor, I diagnose and document issues, provide step-by-step guidance, and maintain accurate customer records to ensure continuity and improved satisfaction. My work emphasizes empathetic, solution-focused written communication and consistent follow-through to prevent churn.

I am comfortable working in fully remote, async teams and supporting customers across time zones, leveraging tools like Zendesk, Intercom, Google Workspace, and Microsoft Office to streamline support and collaboration.