RGRute Gonçalves
@rutegoncalves
Experienced customer service and security professional fluent in Portuguese, French, and English.
PortugalWhat I'm looking for
I am a seasoned customer service and security professional with years of frontline experience in call centers, retail, hospitality, pharmacy assistance, and vigilant/security roles across Portugal and France. I hold a Pharmacy Assistant Technician qualification and strong multilingual communication skills in Portuguese, French, and English.
I bring dependable interpersonal skills, proven reliability in high-contact roles, and practical IT literacy including Microsoft Office, email platforms, and social media. I learn new software quickly and seek opportunities where I can contribute to customer satisfaction, operational safety, and team effectiveness.
Experience
Work history, roles, and key accomplishments
Call Center Operator
FoundEver
Oct 2022 - Feb 2024 (1 year 4 months)
Handled inbound and outbound customer calls, resolved inquiries, and maintained service quality targets during tenure from Oct 2022 to Feb 2024.
Pharmacy Assistant
Clérigos Pharmacy
Jan 2022 - Dec 2022 (11 months)
Assisted pharmacy operations including customer service, medication dispensing support, and inventory management during 2022.
Security Vigilant
Powershield
Jan 2019 - Dec 2020 (1 year 11 months)
Provided site security, patrols, and incident reporting at client locations between 2019 and 2020 to ensure safety and loss prevention.
Security Vigilant
2045 Security
Jan 2018 - Dec 2019 (1 year 11 months)
Conducted surveillance, enforced site policies, and prepared security reports during 2018–2019 to maintain client safety.
SEPerformed security duties, monitored premises, and supported loss-prevention efforts from 2016 to 2018.
Hotel Receptionist
Ibis Budget
Jan 2015 - Dec 2015 (11 months)
Managed guest check-in/check-out, reservations, and front-desk customer service during 2015 to ensure positive guest experiences.
Supermarket Cashier
Auchan
Jan 2012 - Dec 2013 (1 year 11 months)
Processed transactions, handled customer service, and maintained checkout efficiency at hypermarket locations in 2012–2013.
Supermarket Cashier
Leader Price
Jan 2010 - Dec 2012 (2 years 11 months)
Operated checkout, restocked shelves, and assisted customers during multiple short-term roles in 2010–2012 and 2012.
Hypermarket Cashier
Auchan
Jan 2006 - Dec 2007 (1 year 11 months)
Handled cashier duties and customer transactions at the Maia hypermarket during 2006–2007.
Education
Degrees, certifications, and relevant coursework
IEFP
Pharmacy Assistant Technician, Pharmacy Assistant
2021 - 2022
Completed Pharmacy Assistant Technician vocational training at IEFP from 28/06/2021 to 21/06/2022 focusing on pharmacy support tasks and procedures.
Availability
Location
PortugalAuthorized to work in
Job categories
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