Rusty Harrington
@rustyharrington
I grow enterprise SaaS accounts through retention, adoption, and executive ROI strategy.
United StatesWhat I'm looking for
At LexisNexis Risk Solutions, I lead Tier-1 enterprise and mid-market insurance accounts using an AI-powered property risk assessment platform, managing more than $3M in ARR. I've maintained 98% retention and 115% net revenue retention growth while guiding customers from implementation through renewal and expansion.
I bring experience across customer success, account management, and full-cycle SaaS sales from Granicus, TextUs, RingCentral, and HomeAdvisor. I'm comfortable translating product data into executive ROI narratives, orchestrating pilot-to-production implementations, and partnering across Product, Engineering, Professional Services, and Account Management.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
LexisNexis Risk Solutions
Jan 2021 - Present (5 years 7 months)
Lead a high-value portfolio of Tier-1 Enterprise & Mid-Market Insurance accounts managing adoption and expansion of an AI-powered property risk assessment platform, with ownership of retention, expansion, and executive strategy. Maintained 98% customer retention across a Tier-1 portfolio over 5 years with 115% NRR growth.
Education
Degrees, certifications, and relevant coursework
Trinity University
Bachelor of Science, Business Administration
Bachelor of Science in Business Administration with a focus on Marketing and Management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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