Looking for a job

Russell Koss

@russellkoss

I troubleshoot, install, and repair equipment while delivering clear, dependable technical support to commercial customers.

United States

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What I'm looking for

I'm seeking a remote Technical Support, Technical Customer Support, Product Support, or Support Specialist role where I can troubleshoot issues, document solutions, prioritize requests, and communicate clear next steps to customers.

I've spent more than nine years troubleshooting, installing, repairing, and supporting equipment and systems in customer-facing field environments.

At Aroma Coffee Service, I serve as a technical contact for commercial customers, diagnose equipment failures, install coffee equipment and water-filtration systems, and document service records, parts usage, and follow-up needs.

Previously at Stokes Marine, I serviced marine lifting systems and coordinated equipment installations up to 45,000 lb capacity. I've also supported a 400+ unit residential portfolio at Edgewood Properties, handling high-volume work orders across plumbing, appliances, electrical-related issues, HVAC, and building systems.

I'm seeking a remote technical support, technical customer support, product support, or support specialist role where I can translate technical issues into practical next steps for customers and teams.

Experience

Work history, roles, and key accomplishments

Current

Commercial Coffee Service Technician

Current

Aroma Coffee Service

Apr 2026 - Present (5 months)

Serves as a direct technical point of contact for commercial customers, diagnosing equipment issues, performing repairs, and installing commercial coffee equipment. Maintains service records and educates customers on equipment operation.

Technical Troubleshooting Diagnostics Equipment Installation Configuration Water Filtration Systems Plumbing Work Orders Client Communication Time Management

Marine Construction Technician / Operator

Stokes Marine

Mar 2024 - Feb 2026 (1 year 11 months)

Troubleshot and serviced marine lifting systems and completed equipment installations involving systems up to 45,000 lb capacity. Coordinated materials, equipment, schedules, and job requirements while maintaining safety and quality standards.

Troubleshooting Equipment Installation Problem Solving Coordination Safety Quality Standards Communication Skills

Metal Roof Fabricator

Metal Maniacs

Oct 2022 - Mar 2024 (1 year 5 months)

Operated and maintained fabrication equipment while producing custom metal roof panels to required specifications. Managed deliveries across South Florida while maintaining customer communication and equipment reliability.

Fabrication Metal Roof Panels Delivery Management Client Communication Time Management

Boat Detailer

Walker’s Marine

Jun 2022 - Oct 2022 (4 months)

Tested vessel equipment after repairs, reported issues to management and mechanics, and maintained inventory and warehouse organization.

Equipment Testing Reporting Inventory Management Warehouse Organization

Maintenance Technician III

Edgewood Properties, Inc.

Nov 2019 - Nov 2020 (1 year)

Supported maintenance for a 400+ unit residential portfolio and responded to high-volume resident service requests, including urgent needs. Diagnosed and repaired plumbing, appliances, electrical-related issues, HVAC systems, drywall, and general building systems.

Plumbing Appliance Electrical HVAC Drywall Work Orders Vendor coordination Customer Service

Property Supervisor

By The Sea Vacation Villas

Oct 2016 - Dec 2017 (1 year 2 months)

Oversaw service needs for 30+ high-end vacation villas and served as a customer-facing contact for guests, vendors, and internal teams. Coordinated repairs, inspections, invoices, work orders, and follow-up activities across multiple properties.

Property Management Customer Service Vendor coordination Work Orders Follow up

Parking Maintenance Technician

PSX Group

Mar 2016 - Oct 2016 (7 months)

Installed and maintained access-control systems, parking ticket equipment, credit-card readers, gates, gate arms, attendant booths, and related equipment for commercial accounts. Provided customer service and technical assistance across multiple client locations.

Access control systems Loading Dock Equipment Card Readers Gate Customer Service Technical assistance

Installation Technician

Alliance Home Security Systems

Oct 2014 - May 2015 (7 months)

Installed residential security systems, indoor/outdoor cameras, smoke detectors, and door locks at customer locations. Provided customer service and explained system operation after installation.

Security Systems Cameras Smoke Detectors Locks Customer Service

Installation Engineer

Hood Depot International

Sep 2013 - Oct 2014 (1 year 1 month)

Installed commercial kitchen ventilation systems throughout Florida, assembled ductwork, assisted with roof penetrations, and performed stick welding.

Ventilation Systems Ducting Roof Penetrations Stick Welding