RUQAIYAH Marzook

Designed a daily operating cadence for senior leadership, saving 10+ hours per week. Built an AI-powered workflow that improved operational efficiency by 80% and achieved 110-125% of sales targets across 90+ monthly leads.

Managed the CEO's inbox and calendar, led end-to-end client onboarding converting 70% of enquiries into instructions, and maintained 100% accurate case records with 98% client satisfaction.

Led issue resolution and process improvement, achieving 90% first-contact resolution and cutting repeat issues by 20% through root cause analysis. Improved operational efficiency by 15% and maintained 98% CRM accuracy.

Managed 100+ key accounts as main contact, leading contract administration, negotiations, and regular account reviews. Maintained 98% accuracy across CRM records, sales reporting, and client documentation.

Protected the Chairman's time by owning their calendar, board schedule, and priorities. Handled confidential communications with discretion and prepared board papers, presentations, and speeches.

Managed 200+ weekly bookings with 98-99% accuracy, increased occupancy by 20%, daily rates by 10%, and monthly revenue by 25% through pricing strategy and campaigns. Trained reservation agents and delivered accurate revenue reports.

Provided sales team with site qualification results and assisted in creating sales proposals. Maintained customer records in Salesforce, handled inquiries, and assisted in onboarding new clients.

Pursuing a BSc (Hons) in International Business Management and Marketing, expected to complete in 2026.

Completed a Graduate Diploma in Business Administration and Management.

Completed a Professional Degree in Teaching and Learning.

Completed an International Degree in Business Psychology.

Completed GCE Advanced Level in 2016 and GCE Ordinary Level in 2013.

Completed a Diploma in Information Technology.