At Hexaware Technologies Limited, I manage end-to-end tour fulfillment for global accounts under Detour Worldwide. I coordinate with international DMCs, process Ground Releases, dispatch Final Passenger Lists, and manage Special Service Requests.
I also manage daily booking documentation and passenger files to meet turnaround times, and resolve booking updates and client inquiries while maintaining quality assurance scores. At Tech Mahindra Limited, I managed email support workflows and resolved escalated customer complaints and service requests.
