Farhanah Miah

Currently working as a professional interpreter, translating from English to Bengali across various sectors including healthcare and public services. Responsible for maintaining strict confidentiality of service user information and providing excellent customer service and support.

Undertook a 3-week training course in childcare, followed by 3 weeks of work experience. Responsibilities included looking after children's needs, maintaining a safe environment, and communicating with parents and staff.

Trained as an Admin/Office Assistant and Customer Service Advisor. Handled filing, photocopying, inbound and outbound calls, and worked at the customer service desk, providing guidance and advice to clients.

Managed administrative duties, bookings, and patient records. Responsibilities included diary management, handling inbound and outbound calls, updating databases, and maintaining exceptional customer service.

Assisted with general administration duties such as filing, scanning, diary management, and updating spreadsheets and databases. Managed important HR functions, including issuing invoices, maintaining accurate accounts, and ensuring document compliance with company policies.

Started as a Sales Assistant, handling stock control, till operations, and pricing, while maintaining excellent customer service. Promoted to Store Supervisor, overseeing staff, managing cash-up and banking procedures, and ensuring store security and tidiness.

Achieved grades in English, Maths, Science, I.T, Statistics, Arabic, and Urdu. Developed foundational knowledge across various subjects.

Focused on Arabic and Urdu, achieving grades of D and B respectively. Gained advanced understanding and proficiency in these languages.