Open to opportunities

Rukhsar Makada

@rukhsarmakada

Message

I support banking applications through automation, SQL reporting, and reliable client service.

India

Message

What I'm looking for

I'm looking for an application support or automation role where I can improve banking or enterprise systems, build reliable scheduling and ETL solutions, manage databases, and work closely with clients to meet service commitments.

I managed a banking application at Larsen and Toubro Infotech Mindtree used across 10 African nations, supporting dependable operations in a multinational banking environment.

I automated and scheduled tasks across Windows and Linux servers using CA WADE, administered ITIL compliance activities, and developed and optimised ETL processes. I also generated reports and maintained databases with SQL Server.

I worked closely with clients and stakeholders across departments to meet SLAs, lead client meetings, and deliver collaborative solutions in high-pressure environments.

My work earned a perfect 4/4 performance rating from my manager and team leader, along with multiple client commendations for outstanding service.

Experience

Work history, roles, and key accomplishments

Senior Consultant

Larsen and Toubro Infotech Mindtree

Aug 2020 - Sep 2024 (4 years 1 month)

Managed a banking application used across 10 African nations, overseeing ITIL processes and compliance. Automated and scheduled tasks on Windows and Linux servers, administered CA WADE, generated reports using SQL Server, and engaged with clients to ensure SLA adherence.