@afonsoevora
Customer Service Representative at Teleperformance, supporting premium ad clients and earning top team CSAT.
PortugalAt Teleperformance , I support Premier and Executive clients with ad account management, resolving issues involving billing, ad delivery, and campaign optimization. I earned the Executive Services team's best CSAT in July 2026.
Previously, I coordinated digital campaigns at Neon Mind, creating newsletters and content and tracking performance. I also translated content into English to help increase its reach and accessibility.
Work history, roles, and key accomplishments
Provided specialized support to Premier and Executive clients on ad account management, resolving complex issues related to billing, ad delivery, and campaign optimization. Achieved best CSAT on the Executive Services team in July 2026.
Neon Mind
Sep 2021 - Sep 2022 (1 year)
Coordinated digital campaigns across Instagram, LinkedIn, Facebook, and email marketing. Produced newsletters and digital content, translated content into English, and monitored metrics for campaign optimization.
Universidade Nova de Lisboa
Jan 2021 - May 2021 (4 months)
Organized and catalogued audiovisual collections, ensuring content quality and accessibility.
MIL Festival
Jan 2021 - Jan 2021 (0 months)
Provided logistical and operational support at an international music festival, including audience reception and support to production teams.
Degrees, certifications, and relevant coursework
Postgraduate Course, Cultural Communication and Creative Industries
2021 - 2022
Postgraduate course in Cultural Communication and Creative Industries, focusing on communication strategies, audience analysis, and digital marketing applied to culture.
Degree, Communication Sciences
2018 - 2021
Degree in Communication Sciences, covering journalism, marketing, organizational communication, and culture.
Software and tools used professionally
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