Open to opportunities

ruhina zeb

@ruhinazeb

Message

I manage immigration operations and client service from documentation through smooth application delivery.

United Arab Emirates

Message

What I'm looking for

I'm looking for a customer service, client relations, or operations role where I can manage documentation, resolve client concerns, coordinate teams, and help deliver a smooth customer experience.

At Global Birch Services in Dubai, I manage immigration operations, visa documentation, client records, and customer support throughout the application process.

I build strong client relationships by resolving queries and concerns promptly, coordinating with internal teams, and ensuring accurate, compliant documentation and consistent service delivery.

My background also includes administration and operations at Fastrack Marketing Management, documentation and customer coordination at Decode Documents Clearing Services, and real estate advisory support at Space Land Real Estate. I bring clear communication, careful follow-up, data accuracy, and a customer-first approach to every client interaction.

Experience

Work history, roles, and key accomplishments

Current

Immigration Operation & Customer Service Manager

Current

Global Birch Services

Jun 2024 - Present (2 years 2 months)

Manage immigration operations and oversee visa documentation processes, ensuring accuracy and compliance. Handle customer service responsibilities by maintaining strong client relationships and responding to customer queries effectively.

Customer Service Client Relationship Management Documentation Data Entry Team Coordination Problem Solving Attention To Detail

Administration and Operations Manager

Fastrack Marketing Management

Apr 2024 - Jun 2024 (2 months)

Contacted potential and existing customers to explain products and services and identify customer needs. Used structured call scripts while adapting conversations to customer requirements and service expectations.

Customer Service Sales Support Data Entry Database Management Call Handling

Executive

Decode Documents Clearing Services LLC

Dec 2020 - Jun 2022 (1 year 6 months)

Maintained regular contact with customers and kept job files updated for reference. Coordinated customer requirements related to shipments, import and export documentation, and service delivery.

Customer Service Documentation Data Entry Coordination Invoicing Follow up

Marketing Assistant

Space Land Real Estate

Jul 2018 - Oct 2020 (2 years 3 months)

Built and maintained client relationships through responsive communication and customer-focused service. Provided real estate advisory support and guidance to help customers make informed property decisions.

Client Relationship Management Real Estate Advisory Sales Support Market Analysis Customer Service