Rugema Miguel

I’m a detail-oriented Customer Support Representative with over 3 years of experience in high-volume customer service and call centre environments. I’m known for handling confidential client information with strict accuracy and compliance.

In my roles, I assist customers with account inquiries, billing concerns, and technical troubleshooting, resolving complex inquiries efficiently. I manage high-volume inbound and outbound calls professionally while keeping communication clear and customer-focused.

I also document customer interactions accurately in CRM systems and consistently meet performance and satisfaction metrics. I bring strong problem-solving ability, a commitment to confidentiality, and a steady focus on accuracy—especially when data privacy standards and company policies must be followed.