Rudy Germo
@rudygermo
Customer service and technical support specialist with strong troubleshooting, billing, and client-relations skills.
PhilippinesWhat I'm looking for
I am a customer service and technical support professional with experience handling inbound/outbound calls, email, chat, and billing inquiries across internet, cable, landline, and mobile services.
At Concentrix I provided advanced technical support, managed calendars and inboxes, scheduled appointments, recommended products, and consistently met upselling and performance targets while maintaining high customer satisfaction.
I bring hands-on experience with support platforms and tools including Einstein360 ACSR, billing systems, Zoom/Google Meet, Microsoft Office, Asana, QuickBooks, Xero, and social media for customer engagement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Concentrix
Oct 2022 - Aug 2025 (2 years 10 months)
Provided advanced multi-channel customer support (phone, chat, email) handling technical troubleshooting for internet, cable, landline and mobile services, managed billing/account inquiries, and achieved upsell and performance targets over a 3-year tenure.
Education
Degrees, certifications, and relevant coursework
Southern Leyte State University
Bachelor of Science, Social Work
2021 -
Completed Bachelor of Science in Social Work studies beginning August 2021.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
ZimbabweJob categories
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