Open to opportunities

Dave Makobu

@davemakobu

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Dynamic customer support specialist with over 5 years of experience.

Zimbabwe

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I'm a dynamic and customer-focused professional with over 5 years of experience in customer service, finance, and accounting. My journey has equipped me with a proven track record of improving customer satisfaction and resolving complex issues. I have effectively utilized tools like QuickBooks, MS Office, Shopify, Zendesk, Intercom, Gorgias, and Stripe to deliver outstanding support across various platforms.

Throughout my career, I have consistently demonstrated strong communication, problem-solving, and organizational skills. In my recent roles, I achieved a 98% issue resolution rate while delivering billing support and maintained a 95% customer satisfaction score by resolving over 100 customer queries daily. I am committed to enhancing user experiences and improving team efficiency through documentation and proactive solutions.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Simple

Nov 2023 - Jan 2024 (2 months)

Delivered billing support and clarified invoice queries for over 200 customers, achieving a 98% issue resolution rate. Processed refunds and adjustments accurately, reducing discrepancies by 30%. Collaborated with internal teams to develop proactive solutions.

Customer Support Billing Support Problem Solving Communication Zendesk Team Collaboration

Customer Support Specialist

Influx

Aug 2023 - Nov 2023 (3 months)

Provided 24/7 support to a global customer base, resolving 90% of issues within SLA targets. Enhanced user experience in e-commerce by assisting with order tracking and returns, and documented knowledge base articles to improve team efficiency by 15%.

Customer Support Zendesk Intercom Technical Support Communication Knowledge Management SLA Management

Customer Support Specialist

Teleperformance

Jul 2021 - Aug 2023 (2 years 1 month)

Resolved over 100 customer queries daily through various channels, maintaining a 95% customer satisfaction score. Improved first-contact resolution rate by 20% and collaborated with teams to reduce average resolution time by 25%.

Customer Support Live Chat Support CRM Systems Problem Solving Communication Team Collaboration Customer Satisfaction

Junior Accountant

Calltronix Kenya Limited

Jul 2018 - Dec 2020 (2 years 5 months)

Prepared and maintained accurate financial reports, assisted in budget creation, and managed accounts payable/receivable. Conducted reconciliations to ensure alignment of financial records.