At Capgemini, I provide Level 1/2 support through ServiceNow, respond to incidents, and troubleshoot enterprise infrastructure while maintaining SLA compliance. I also monitor applications and infrastructure for reliability and availability.
In my AWS Full-Stack Application Deployment project, I provisioned AWS infrastructure with EC2, RDS, and VPC, and applied Infrastructure as Code concepts using Terraform and CloudFormation. My experience also includes Linux administration, CI/CD practices, and monitoring with Prometheus and Grafana.
