At VOIS, I monitor OBM and OVO consoles, track heartbeat nodes, and respond to critical P1 and P2 alerts across voice and non-voice operations. I create and assign tickets to support teams and coordinate escalations when incidents occur.
I also monitor application health through APM and the API console, escalating critical application states for support team action. I handle incidents and service requests in Smart IT, maintain a dedicated VCI queue, and work within SLA requirements.
Previously, at Vodafone Shared Services Pvt. Ltd., I monitored consoles and heartbeat nodes, raised P2 incidents when refresh cycles failed, and maintained the Remedy queue. At Wipro InfoTech Pvt. Ltd. and Concentrix India Pvt. Ltd., I supported users with Active Directory, VPN, LAN, email, and other IT service desk issues.
I hold RHCE, CCNA, and MCITP certifications, and have completed AWS Cloud Practitioner Essentials training. Iām currently preparing for the AWS Certified Cloud Practitioner certification and learning PowerShell scripting fundamentals.
