Rudolf Danso

I am a detail-oriented and compassionate Customer Support Specialist with over 7 years of experience in delivering efficient support across administrative, office, and virtual environments. My expertise lies in handling high-volume tickets, resolving client issues through multiple channels, and managing documentation to support back-office operations. I am skilled in using tools like Zendesk, Salesforce, Google Workspace, and Microsoft Office, and I have been recognized for my calm communication and fast problem resolution.

In my current role as a Remote Customer Support Associate at Axion Support Solutions, I handle over 80 customer inquiries daily, achieving a 97% satisfaction score. I have successfully resolved Tier 1 technical issues and improved internal workflows by creating and updating documentation, which sped up ticket handling by 30%. My experience also includes onboarding new support agents and collaborating with cross-functional teams to ensure timely issue resolution.

Previously, I served as a Virtual Administrative Assistant at Stratos Consulting Ltd, where I managed calendars and organized digital filing systems for executives. My ability to coordinate virtual meetings and prepare comprehensive reports has been instrumental in streamlining operations. I am now seeking to contribute my skills to a globally trusted organization in a fully remote role.