Rubye Green
@rubyegreen
Dedicated customer service representative with extensive healthcare experience.
United StatesWhat I'm looking for
With over five years of experience in customer service and healthcare administration, I have developed a strong ability to manage high-volume calls and provide exceptional support to clients. My role as a Customer Service Representative at Inspiritec allowed me to assist callers with Marketplace healthcare and SNAP benefits, ensuring that their needs were met promptly and efficiently.
Prior to this, I worked as a Medical Records Clerk at Reconstructive Orthopedics, where I honed my skills in managing sensitive information and liaising with various stakeholders, including insurance companies and law firms. My attention to detail and commitment to maintaining confidentiality were crucial in this role. I have also gained valuable experience in patient access and appointment scheduling, which has further solidified my understanding of the healthcare system.
I am passionate about delivering friendly and courteous service, and I strive to create a positive experience for every caller. I am eager to leverage my skills in a new role that allows me to continue supporting individuals in navigating their healthcare needs.
Experience
Work history, roles, and key accomplishments
Remoted Customer Service Rep
Inspiritec
Jan 2021 - Jan 2025 (4 years)
Answered incoming calls for Marketplace healthcare and SNAP benefits, handling a high volume of inquiries. Performed data entry of caller information into the database and provided courteous customer service. Referred callers to different departments as needed and completed applications in a timely manner.
Medical Records Clerk
Reconstructive Orthopedics
Jul 2019 - Mar 2020 (8 months)
Answered calls from insurance companies, law firms, and doctors' offices regarding medical records. Scanned records into appropriate charts, attached documents, made CDs, faxed medical records, and emailed patient forms. Acted as a liaison between the third-party service RRS and Reconstructive Orthopedics.
ROI-Medical Records
Ciox Health
Dec 2018 - Aug 2019 (8 months)
Welcomed patients to retrieve medical record requests and electronically faxed medical records to patients, doctors' offices, and other medical health facilities. Scanned incoming requests efficiently. Ensured accurate and timely processing of all medical record documentation.
Patient Service Rep
Cooper University Hospital
Sep 2015 - Oct 2015 (1 month)
Ensured quality patient appointment scheduling, insurance verification, pre-certifications, authorizations, and referrals. Provided excellent customer service to patients. Completed Epic training and utilized Centricity Business 5.0 for various tasks.
Patient Service Rep/Registrar
Kennedy Health System
Jul 2013 - Sep 2015 (2 years 2 months)
Welcomed and greeted patients in the office or by telephone, scheduling appointments for over 42 providers. Checked in/checked out patients for scheduled appointments, collected co-pays, and verified insurance. Responsible for obtaining all registration and financial data for medical treatment.
Education
Degrees, certifications, and relevant coursework
Harris School of Business
Certification, Professional Coding
Completed a professional coding course, earning certification in 2013. Achieved credential eligibility in 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Rubye?
You can contact Rubye and 90k+ other talented remote workers on Himalayas.
Message RubyeFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
