At Hostelworld Group, I worked with Product Managers, Designers and Software Engineers during Product Discovery to clarify requirements and identify edge cases. I contributed to discovery for Property Reviews, using AI features in Jira and Confluence to recover historical business knowledge and document business rules and user flows.
At Talkdesk, I tested Reporting products, including Live Reporting and Scheduled Reports, and contributed to the early proof of concept that evolved into Talkdesk Studio. I also helped define quality strategies across engineering teams and designed Gherkin scenarios that supported the team's first automated regression suite.
Across streaming, automotive and mobile gaming products, I tested customer journeys, investigated production issues and supported releases. At Sky, I validated streaming experiences across devices and contributed to the early development of Peacock TV; for games published by Miniclip and Ketchapp, I tested gameplay, compatibility, ads and in-app purchases.
