Catarina Marafona

Analyse user stories and design and execute functional, regression and exploratory tests across web, desktop and mobile apps. Plan sprint testing activities, structure smoke test suites, and write test plans and test cases with clear steps and expected results.

Performed functional testing of Android and iOS apps and managed database quality. Created multilingual content for apps and websites and provided customer support via Google Play and email.

Managed reservations, coordinated shifts, maintained equipment, and provided B2C/B2B customer support in English, Spanish, and Portuguese.

Provided telephone support, managed appointments, and delivered results to customers.

Managed game operations and equipment maintenance, handled social media and advertising, and provided multilingual customer service.

Handled route planning, logistics support, stock and supplier management using Moloni and Shopify, KPI analysis, payroll, and customer service.

Completed an introductory course on software testing in March 2023.

Grade: 20/20

Completed advertising training with a final grade of 20/20.

Grade: 17/20

Master's Degree in Business Management with a final grade of 17/20, including a curricular internship at Wall Street English.

Bachelor's Degree in Applied Languages for Business Relations, with a focus on English and Spanish.