Rajveer Singh

I’m an Operations Team Lead with 6+ years of experience across production operations, quality operations, and training & development. I’ve led a 15-member production and quality operations team delivering 2,200+ assets daily while maintaining SLA compliance, quality standards, and operational efficiency.

I build high-performing teams through workforce planning, recruitment, onboarding, SOP development, and performance management—cutting onboarding time from 90 days to 45 days, improving productivity by 50%, and reducing quality issues (rejection rate 30% to 15%, arbitration rate 15% to 8%) while reducing SLA misses by 10%. I’m experienced in KPI tracking, root-cause analysis, corrective actions, and client coordination, and I’m energized by continuous process improvement supported by data-driven decision-making.