Pravallika Ramachandrapurapu

- Maintained team accountability and stakeholder alignment, measured by consistent POC responsiveness, by mentoring associates and serving as primary point of contact for cross-team and client communication.
- Ensured SOP clarity and adherence across the team, measured by reduced process errors, by updating SOP documentation and serving as the critical checkpoint for quality assurance and control.

- Project Management Lead: Led a cross-functional Capstone team using Agile (Scrum) methodology, successfully managing all phases from requirements gathering to final delivery and ensuring 100% on-time milestone completion.

- Technical & CX Support: Served as a Consultant in the Student Multimedia Studio, providing hands-on technical support and customer service to faculty and students on special

(Internal Promotion) Started as an Online Staffing Specialist / POD Lead (Aug 2021) and was promoted to Talent Delivery Manager in March 2022, overseeing high-volume screening operations for NAM and EMEA regions.

- Operational Leadership: Managed and mentored a large, distributed delivery team of 40 screeners, ensuring the team achieved 100% of performance targets for a major Google account.

- P

- Achieved 100% of monthly sales and negotiation targets by managing international inbound and outbound sales operations and building trust with US-based sellers.

- Managed critical client escalations related to payouts and logistics (towing timelines), ensuring quick resolution and high customer satisfaction (CX).

- Coordinated and optimized the communication pipeline between sellers, sales, an

- Conducted time-sensitive fraud and risk investigations on seller accounts, ensuring strict policy enforcement and protecting platform integrity.

- Collaborated with global teams to identify risk patterns and implement mitigating strategies, demonstrating a focus on compliance and data accuracy.

- Contributed to process documentation by analyzing incident reports and improving detection strateg

- Elevated team quality from 95% to 99% by leading QA processes, performing consistent process audits, and conducting targeted Root Cause Analysis (RCA).

- Served as a Subject Matter Expert (SME), coaching and mentoring 25+ associates and handling high-priority technical support transactions (100+ daily).

- Maintained operational excellence by updating the knowledge base and project documentatio

Worked as Freelance Photo Editor at WorknHire.

Worked as Freelance Photo Editor at Upwork.

Worked as Freelance Photo Editor at PeoplePerHour.com.

- Conducted comprehensive market research, analyzing trends and insights to inform strategic decisions, while managing and organizing data effectively through Google Spreadsheets.

- Coordinated and reviewed interview schedules, ensuring smooth logistics and timely communication, and efficiently addressing interview-related queries to enhance candidate experience.

- Designed eye-catching posters, banners, and social media ads, contributing to successful marketing campaigns and driving brand visibility across multiple platforms.

- Produced engaging promotional videos, enhancing digital content and boosting audience engagement through visually appealing storytelling.

- Collaborated with the marketing team to develop and execute promotional strategies, ensur

- Led app promotion initiatives by conducting in-depth market research through surveys, gathering valuable insights to inform targeted marketing strategies and drive user engagement.

- Collaborated with the marketing team to execute effective promotional campaigns, ensuring alignment with brand objectives and contributing to increased app visibility and downloads.

Completed a Bachelor of Commerce (Hons) at Osmania University from 2016 to 2019.